Refund Policy

1. Overview

This policy explains when refunds are available for the Pre-Submission Independent Manuscript Evaluation offered by Eldenhall Research LLC. It is presented at checkout and accepted as part of your purchase. We have written it in plain language so there are no surprises.

2. Before you upload your manuscript

You are eligible for a full refund at any time between completing payment and uploading your manuscript. Simply contact us at contact@eldenhallresearch.com from the email address used at checkout, and we will process the refund to your original payment method.

3. After you upload, while the evaluation is in progress

Once you upload your manuscript, we begin work promptly: initial review, reviewer matching, and panel assignment. Because independent expert time is committed at this stage, the fee becomes non-refundable once reviewer assignment has begun. If you contact us after uploading but before reviewers have been assigned, we will refund you in full.

4. After your report is delivered

Once your evaluation report has been delivered to your account, the service has been provided in full and no refunds are available. The deliverable of this service is the professional evaluation itself. A report that identifies significant weaknesses in a manuscript is the service working as intended, and does not constitute grounds for a refund.

5. When we refund you in full regardless of stage

• If we determine that we cannot properly evaluate your manuscript, for example because it falls outside our reviewer coverage, we will tell you promptly and refund your payment in full.
• If we fail to deliver your report and cannot remedy the failure within a reasonable time, you receive a full refund.
• Duplicate or erroneous charges are always refunded in full.

6. How to request a refund

Email contact@eldenhallresearch.com from the address used at checkout, with the subject line “Refund Request” and your order details. We acknowledge requests within 2 business days. Approved refunds are issued to your original payment method through Stripe; your bank may take 5 to 10 business days to post the credit.

If you believe something has gone wrong with your order, please contact us before raising a dispute with your bank. We resolve issues quickly and in good faith.

7. Contact

Eldenhall Research LLC, 117 South Lexington Street, Suite 100, Harrisonville, MO 64701, United States. Phone: +1 (747) 298-2943. Email: contact@eldenhallresearch.com